CanXida Easy Returns Policy
It's important to us that you’re satisfied with your purchase. Customers may return any opened or unopened CanXida product within 90 days.
To initiate a return, please fill up the Return Form . A CanXida representative will contact you to complete the process. .
What should I do if my items arrive damaged or defective?
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration, please let us know by contacting our Customer Service Team so that we can make things better. Fill up our webform Return Form and please make sure to let us know the issue as 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'. Please do not dispose of or throw away any of the items you're writing in about! CanXida may arrange to collect the product.
How does the refund process work?
Once we receive the item we will inspect it and we will notify you on the status of your refund.
Where will the refund go and how long does it take?
How does the refund process work? Once we receive the item we will inspect it and we will notify you on the status of your refund. Where will the refund go and how long does it take? Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5 to 10 business days.
Who will pay for shipping?
We will provide you with a return label at no cost. Simply affix the label to the package and return it to the nearest drop-off center.
How much will I be refunded?
We issue full refund.
I have an unopened and undamaged product. Can I return it for a refund?
I have an unopened and undamaged product. Can I return it for a refund? Unopened and undamaged product with all original factory seals intact may be returned within 90 days of original purchase for a refund or exchange. Return Form.
My order included "Free Shipping". Will I still be charged for shipping?
No, if your order qualified for our free shipping offer, you will not be charged any shipping fees.
How do I know I was issued a refund?
You will either get an automated alert from our system that refund was issued, or customer support will contact you. In case you don't get an email from us then send us an email and we will look into it.
How many days do I have to return it?
At CanXida, we offer a 90 days money back guarantee.
Do the days start counting from time of purchase, or time the item is received?
We count it from the day you receive the product. We keep track of when an item was delivered. However, at CanXida customer care is the highest priority and as such we are not stingy with the number.
Do I have to give a reason or justify why I am returning an item for refund?
While you are not required to give a reason or justification for your return, our customer care team may ask for your feedback to better understand your experience and improve our products and services. Your input is valuable to us, and we are always looking for ways to enhance your shopping experience. If you need to initiate a return, please do not hesitate to contact us. Our team is ready to assist you and issue a refund as quickly as possible.
What type of refund do you offer?
We offer a refund back to the original method of payment used at the time of purchase.
Does the item have to be returned in the box it came in?
It is preferred that the item be returned in its original packaging, but if that is not possible, a securely padded box will suffice.
If you have any more questions please Contact Us.
Click the button below to fill up form for return/refund process.